Here are the questions we receive most often. If you cannot find your answer, write to us through the contact form or request a personalised quote — we reply the same working day.
You choose the offer you like, send us a request, and a consultant checks real availability with the cruise line and sends you the confirmation and payment steps. You never pay online without our written confirmation. The booking becomes firm only after you receive the confirmation and the invoice.
The prices on the site come from the latest synchronisation with the supplier and are indicative. On each cruise page you can request a live check: we query the cruise line directly and within seconds you get the available cabin types, the real price per person and the number of cabins left for your chosen date and configuration. The check does not hold any cabin and is free of charge.
Requests received during opening hours (Monday–Friday, 09:00–18:00) are answered the same working day, usually within a few hours. A live availability check takes between 5 and 15 seconds for a single configuration. For complex requests (groups, several cabins, combined itineraries) we come back with a detailed proposal within 24 working hours.
Prices are in euro (EUR), usually per person in a double cabin, and include mandatory port taxes where the supplier includes them in the fare. Unless stated otherwise, the following are not included: mandatory onboard gratuities, optional shore excursions, drinks and extra services, travel insurance, visa costs and transfers not part of the package. Every offer states explicitly what is included.
We accept card payment (Visa, Mastercard), bank transfer and, for certain products, instalment payments through our banking partners. For every booking we issue a fiscal invoice in electronic format (PDF), sent by e-mail and also available in your account. Card data is never stored on our servers — processing is carried out by authorised payment processors in line with the PCI DSS standard.
Yes. Cancellation and amendment conditions are those in the travel package contract and depend on when you notify us and on the cruise line’s policy. As a rule, the closer the cancellation is to departure, the higher the penalty; some promotional fares are non-refundable. The exact penalty amount is communicated to you in writing before the booking is confirmed. We recommend cancellation insurance.
You need a passport valid for at least 6 months after the return date, the travel documents required by each port of call and, where applicable, visas. Some itineraries require a Schengen, US, Canadian, UK, Australian or Chinese visa. We tell you exactly what is required for your chosen itinerary and check the document details before departure. Minors travel with additional documents and consent forms.
Cruise prices are dynamic: they may vary until the moment of confirmation, depending on cabin availability, exchange rates and supplier updates. The quote you receive is valid for the period stated in it. The price is locked only after written confirmation and payment of the deposit or the full amount. If the price changes in the meantime, we tell you before collecting any amount and you may accept or walk away at no cost.
We work with groups of 8 people and above: extended families, company teams, groups of friends or private events. You send us the period, number of people and preferences, and we negotiate group rates, allocate the cabins and, on request, arrange transfers and shared activities. For large groups a single organiser can be designated, with separate invoicing and staged payment schedule.
Medical and cancellation insurance is not legally mandatory for every destination, but we strongly recommend it for any cruise: it covers medical costs on board or ashore, repatriation, cancellation, delayed luggage and unforeseen events. Some countries require proof of medical insurance on entry. We can propose insurance options suited to your itinerary.
We process your data strictly to handle the request, issue the quote, conclude the contract, issue the invoice and comply with legal obligations. We do not sell or rent data. We share it only with cruise lines, carriers and payment processors strictly for the booking. Full details, including your rights and retention periods, are in the Privacy Policy.
For urgent situations during the trip, call us at the number shown on the site and in your travel documents; for anything else, write to us by e-mail or through the contact form. Keep your booking number at hand so we can identify the file quickly. After your return, any dissatisfaction is handled as a formal complaint, with a written reply within 15 working days at the latest.
